If you have a grievance regarding any aspect of a train journey, we are there to LISTEN...and ACT.
What is the Public Grievance Redressal Machinery?
Being a customer-oriented establishment, North Central Railway has its own Public Grievance Redressal Machinery, which has been constituted to receive process and take remedial action on all complaints received from passengers.
Heading this organization is the Director, Public Grievance, who is also the Addl. General Manager.
Assisting him is the Deputy Director, Public Grievance, at the Zonal Headquarters level at Allahabad. To ensure smooth functioning of the Public Grievance Redressal Machinery at the Divisional Level, each of the three Divisional Headquarters of North Central Railway has a Chairman heading the Public Grievance Unit, who is also the Addl. Divisional Railway Manager.
How to lodge a Complaint?
1. You can record it in the Complaints Book that is easily available, at any station.
You can find the Complaints Book at:
·Out-Agencies
·Parcel Offices
·Town Booking Offices
·Enquiry/Reservation Offices
·Major Goods Sheds
·Refreshment Rooms
These are also available on trains: in Pantry Cars, Air Conditioned Coaches and with the guards of all passenger-carrying trains, excluding suburban trains.
2.Handling of public complaints has now been computerized to facilitate faster communication and quick disposal. The computers that have been installed in major Railway Stations over North Central Railway for this purpose are connected to the Divisional and Zonal Head Quarters.
3.You can mail your complaint to:
Head Quarter
Sl. No. | Name of the Officers (S/Sri) | Designation | Complete Address | Nominated as | Telephone No. Office | FAX No. | E-Mail Address |
Rly. | BSNL | Rly. | BSNL |
1. | Alok Gupta | SDGM | N.C.Railway HQ Office, Subedarganj Allahabad-211003 | Appellate Authority | 035-23003 | 0532-2230173 | 035-23024 | 0532-2230173 | sdgm@ncr.railnet.gov.in |
2. | S.K.Singh | DGM/G | N.C.Railway HQ Office, Subedarganj Allahabad-211003 | PIO | 035-23005 | 0532-2230071 | 035-23024 | 0532-2230173 | sdgm@ncr.railnet.gov.in |
3. | Puran Lal | ADGM | N.C.Railway HQ Office, Subedarganj Allahabad-211003 | APIO | 035-23013 | 0532-2230161 | 035-22496 | | |
ALLAHABAD DIVISION:
Sl. No. | Name of the Officers (S/Sri) | Designation | Complete Address | Nominated as | Telephone No. Office | FAX No. | E-Mail Address |
| |
Rly. | BSNL | Rly. | BSNL |
1. | Ranjan Yadav | ADRM | N.C.Railway DRM Office, Civil Lines Allahabad | Appellate Authority | 035-22003 | 0532-2601106 | - | 0532-2601106 | adrm@ald.railnet.gov.in |
2. | K.M.Narain | Sr.DPO | N.C.Railway DRM Office, Civil Lines Allahabad | PIO | 035-22471 | 0532-2601019 | - | 0532-2601019 | adrm@ald.railnet.gov.in |
3. | L.B.Singh | APO | N.C.Railway DRM Office, Civil Lines Allahabad | APIO | 035-22476 | 0532-2615590 | | | |
AGRA DIVISION:
Sl. No. | Name of the Officers (S/Sri) | Designation | Complete Address | Nominated as | Telephone No. Office | FAX No. | E-Mail Address |
Rly. | BSNL | Rly. | BSNL |
1. | Vidhu Kashyap | ADRM | N.C.Railway DRM Office, Agra -282001 | Appellate Authority | 036-2002 | 0562-2420979 | 036-2011 | 0562-2420932 | drm@agra.yahoo.co.in |
2. | Mudit Chandra | Sr.DPO | N.C.Railway DRM Office, Agra -282001 | PIO | 036-2700 | 0562-2420978 | 036-2011 | 0562-2420932 | drm@agra.yahoo.co.in |
3. | B.K.Chaturvedi | APO | N.C.Railway DRM Office, Agra -282001 | APIO | 036-2702 | 0562-2420978 | 036-2011 | 0562-2420932 | |
JHANSI DIVISION:
Sl. No. | Name of the Officers (S/Sri) | Designation | Complete Address | Nominated as | Telephone No. Office | FAX No. | E-Mail Address |
Rly. | BSNL | Rly. | BSNL |
1. | R.K.Mangla | ADRM | N.C.Railway DRM Office, Jhansi -282001 | Appellate Authority | 037-5002 | 0510-2449417 | 037-5004 | 0510-2449826 | adrm@jhs.railnet.gov.in |
2. | A.K.Shadilya | Sr.DPO | N.C.Railway DRM Office, Jhansi -282001 | PIO | 037-5700 | 0510-2442094 | 037-5899 | 0510-2449826 | adrm@jhs.railnet.gov.in |
3. | M.K.Kulshresth | APO | N.C.Railway DRM Office, Jhansi -282001 | APIO | 037-5704 | - | 037-5899 | | |
4. You can fax your complaint to: 0532-2560844
5. You can write to the Divisional Headquarters Offices of North Central Railway.
These Offices are at Allahabad, Jhansi, Agra. Address your complaints to: The Chairman Public Grievance, Addl. Divisional Railway Manager, at the respective Divisional Headquarters.
Lodging a Complaint. Does it really help?
Yes, of course! Every complaint received is registered, acknowledged and responded to, promptly. A detailed investigation will be done before the complainant is addressed.
You can be rest assured that corrective action will be taken on your complaint. This will not only help you, but also prevent recurrence of such lapses. In the process, the Public Grievance Redressal Machinery acts as a Public Response System, giving us feedback to help us serve you better.
MONITORING CELLS
North Central Railway has set up Special Monitoring Cells to provide better Railway services.
These Monitoring Cells, have been set up at North Central Railway Headquarters and Divisional Headquarters.
You can report your problems regarding catering, passenger amenities, cleanliness and late running of trains, either to Zonal Monitoring Cells or Divisional Monitoring Cells.
Senior officials have been nominated as Nodal Officers to look into passenger complaints and supervise the functioning of Monitoring Cells. Complaints of serious nature can be brought to their direct notice if the passengers so desire.
Passengers may contact the Monitoring Cells functioning between 6.00 hrs. and 21.00 hrs. at the North Central Railway , Allahabad (Tel: 0532 - 2560844, Fax: 0532 - 2405123) and Divisional Head Quarters for general suggestions and problems.
