REFUND Cancellation of Unused Ticket Reservation and Refund There On These are spelt out in greater detail in the following table::-
Nature of Ticket | Time Limit for cancellation of ticket | Cancellation Charge per Passenger | | | Rs. 15/- | (B) Unreserved Tickets valid for the day of issue | Within 3 hrs. after the departure of the last train of the day for your destination | Rs. 15/- | | More than 24 hrs. in advance of schedule departure of the train | Rs. 120-- AC 1 Class Rs. 100/- AC2 ,1st class Rs.90- AC3 tier, CC Rs. 60/- Sleeper class Rs. 30/- Second class. | | Within 24 hrs in advance and upto 4 hrs. before schedule departure of the train | 25% of the fare paid. | (i)Untravelled Reserved Tickets | Less than 4 hrs. before the scheduled departure of the train and: | 50% of the fare paid. (subject to the minimum cancellation charges mentioned in condition (C) | | After actual departure of train Upto 3 hrs. Upto 6 hrs. Upto 12 hrs. | Up to 200 kms. 201-500 kms. Over 500 kms. | | (ii) Untravelled waitlisted / RAC Tickets | After actual departure of train Upto 3 hrs. Upto 6 hrs. Upto 12 hrs. | Up to 200 kms. 201-500 kms. Over 500 kms. | Rs. 30-- AC 1 Class Rs. 30/- AC2 ,1st class Rs.30- AC3 tier, CC Rs. 30/- Sleeper class Rs. 15/- Second class - | (iii)Untravelled Reserved Tickets not confirmed for a part of the journey | Time limit as applicable for Reserved tickets and RAC/WL tickets as mentioned above according to the reservation status of first lap of journey if first lap of journey is confirmed. If first lap of journey is in RAC/WL | Cancellation charges will depend on time of cancellation and distance as applicable to reserved tickets for entire journey. Rs. 20/- will be levied for entire journey. | (E)Partially-used Reserved Tickets | Within 24 hrs. after the arrival of the train where you terminate your journey. | 50% of the fare for the untravelled portion of the journey, after retaining fare for the travelled portion subject to a minimum fare for 100 Kms. | (F) Partially-used unreserved Tickets | Within 24 hrs. after the arrival of the train where you terminate your journey. * Refunds will not be given at the intermediate station where you terminate you journey.You will need to obtain a Ticket Deposit Receipt and apply for refund to Chief Commercial Manager/Refund, 2ndfloor , ‘E’ Block, ‘Chambal Parisar” Subedarganj, Allahabad. | 50 % of confirmed. 10% of the fare for the untravelled portion, of the journey, after retaining fare for the travelled portion onRAC & Waiting list ticket. | (G) Partially-used Reserved Tickets for Rajdhani / Shatabdi trains. | | No refund, since break of journey is not allowed on these trains. |
Submit Tickets Within The Prescribed Time Limit For Spot Refund. This is an across- the- counter refund done at any Booking Office/ Reservation Office of a station. Please Note: i.Do not count the date of journey, while calculating the time frame for surrendering tickets prior to and after departure of the train. ii.Cancellation charges are calculated on the fare, which include supplementary charge and reservation fee. iii.For night trains departing between 21.00 hrs. and 6.00 hrs. (actual departure), refund shall be granted at the station, either within the time limit specified above, or within four hours of the opening of the Reservation offices, whichever is later. iv.Night refund counters for computerised tickets are available at select stations.These counters work up to 23.00 hrs. where passengers can obtain refunds on current day unused tickets within the stipulated time.At other computerised reservation offices, which close at 20.00 hrs. passengers can obtain refund on such tickets at the Station Booking Offices within the stipulated time. Refund On Tickets Arising Out Of Other CircumstancesReason for claiming refund | Procedure for refund | Time limit for claiming refund | Amount payable to you | | Produce a printed certificate from the Travelling Ticket Examiner, along with your journey ticket. | Within 24 hrs. of the train’s arrival at the destination station. | AC 1 Class- Difference between AC 1 Class and First Class fare (Mail/Exp) for the distance AC was not working. AC 2 Tier/3tier sleeper-Difference between these classes and sleeper class fare (Mail/Exp) for the distance AC was not working. AC Chair Car-difference between this and Second class fare (Mail/Exp) for the distance AC was not working. | Travelling in lower class for want of accommodation | Produce a printed Certificate from the Travelling Ticket Examiner, along with your journey ticket. | Within 2 days from the date of issuing certificate (excluding the date of certificate) | Difference of fare between the fare paid and fare for the class travelled. | Late running of trains by more than 3 hrs. | Surrender your ticket at journey commencing station. | The ticket is surrendered upto the maximum time limits prescribed in Rule 213-6(1) (c) and the provision there under. | Full fare without any deduction. | Inability of Railways to provide accommodation to reserved passengers | Surrender your ticket at journey commencing station. | Within 3 hrs. after the actual departure of the train. | Full fare without any deduction. | Change in train timings to earlier hours other than as specified in the time-table. | Surrender your ticket at the journey commencing station. | After the actual departure of the train and within 3 hrs. of the old departure time.(Available for 7 days only from the date of change of train timings, including the day of change). | Full fare less clerkage charge of Rs. 10/- per passenger. | Missing the connection for onward journey due to late running of train. | | Within 3 hrs. of the actual arrival of the train which has been delayed. | Full fare for untravelled portion after retaining fare for the travelled portion. | Dislocation of train service enroute and inability of railways to make alternate arrangements for passenger not willing to make use of alternate arrangements made due to bandh, Railroko, agitation etc. | | | Full fare paid for the entire booked journey. Or Full fare for untravelled portion after retaining fare for the travelled portion in case the passenger is unwilling to make use of the alternate arrangements made by the railway. | Cancellation of train due to accidents, breaches or floods | Submission of ticket by passenger’s relatives. | Within 3 days of the scheduled departure of the train. | Full fare paid for the entire booked journey. | Death/injury to a passenger in a Railway Accident. | Submission of ticket by passenger’s relatives. | Within 3 days of the scheduled departure of the train. | Full fare paid for the entire booked journey. |
Wait Listed Passengers On Concession 1.When any person has purchased a ticket on any Concession order, and is wait listed for reservation in any train, he shall be entitled to avail of the same ticket for reservation in any other train on the same date or any other date, without losing the benefit of Concession fare. 2.This facility of change of train is available only on Wait Listed Concession ticket and not on RAC or confirmed tickets and is subject to confirmed reservation being available in the other train. Such change of train will be admissible only once and will be allowed before the scheduled departure of the train for which the Concession wait listed ticket was issued. This facility is not available if the wait listed ticket gets confirmed or put on RAC list at the time of train departure. Refund against Unused Portion Of Return Tickets 1.No refund shall be granted on the unused portion of the Concessional Return tickets. 2.When a return ticket is issued without any concession, it shall be treated like two single journey tickets and the refund shall be granted accordingly. Refund on Torn/Mutilated Tickets: Refund shall be admissible on torn/mutilated tickets subject to the deduction of cancellation charges as per rules, provided that the authenticity of such a ticket is verifiable at the station on the basis of the particulars visible on the face of the ticket. Refund Of Excess Fare Paid Against Lost / Misplaced Tickets 1.Only clerkage charges Rs.20/- per passengers will be collected for issuing duplicate ticket beofre preparation of reservation chart against Los/Misplaced Reserved/RAC ticekts and these charges are not refundable. 2.10% or 25% of fare collected for issuing duplicate ticket before preparation of reservation charge, against lost/misplaced reserved/RAC Tickets, shall be refundable from PRS terminals at destination station after completion of journey. Refund will be granted on verification from PRS that no one has taken refund on the concerned lost/misplaced tickets & after deducting usual clerkage charges per passenger. Refund shall be admissible on surrendering the duplicate ticket during working hours of Reservation Office upto 3 days of arrival of train. In case where there is no PRS at destination station or where it is not possible to verify from PRS the normal system of issuing TDR will apply. Refund Of Excess Charges : 1.Refund of excess charges collected on duplicate tickets shall not be refunded unless the lost or misplaced ticket is found and presented for refund before “DEPARTURE OF THE TRAIN” in such cases the amount collected against the duplicate tickets shall be refunded after deducting 5% of total amount indicated on the duplicate ticket subject to minimum of Rs.20/-. 2.The passengers, who have paid excess charges in trains on account of their reserved/ RAC tickets being lost/misplaced/torn/mutilated, may apply for refund to CCM (Refunds) of the original ticket issuing Zonal Railway, who will examine the case and grant refund to the total charges realised in train after deduction the flat cancellation charges of 50% of single journey ticket fare ( Inclusive of all charges ) per passenger. This refund will be allowed subject to the condition that no one taken refund on the original ticket. Refund Of Security Money: i) | Upto 6 months from the date of completion of tour. | In full ( after adjustment of pending dues, if any) | iii) | No refund shall be permitted, if the folder & special ticket is lost or both are not deposited in original. | |
Note :The refund of the security money will be granted by the Station Master of tour originating station only. Refund Of Fare On Unused Ticket And Freight Realised On Luggage Ticket In Respect Of Luggage Booked On The Same Ticket In Case Journey Is Not Undertaken: i.Refund of freight on luggage shall be granted by the Station Master if:- a.Luggage is withdrawn at starting station: Luggage ticket shall be cancelled and freight already collected refunded after recovery of wharfage charges if any, and deduction of cancellation charge of Rupees Five (Rs.5) per luggage ticket. Journey ticket shall be endorsed to the effect. b.If luggage has already been dispatched from the starting station, freight charges on weight admissible as free allowance, shall be collected and remarks to this effect endorsed on the journey ticket. ii.On production of journey ticket on which luggage has been booked, the fare shall be refunded only if the ticket bears an endorsement regarding collection of the cancellation charges of luggage ticket or freight charges for the free allowance.The refund will be granted on the unused ticket after deducting the prescribed cancellation / Clerkage charges. Refund By Station Master After Lapse Of Time Limit The Station Masters of the following Stations over Northern Railway, North Central Railway and North Eastern Railway have been delegated the powers to deal with only those of refund of fare on passenger tickets where refund is not admissible at the counter, on account of expiry of the time limits prescribed in refund rules.These powers will be exercised personally by Station Superintend/Station Master Incharge after he is satisfied about the reasoning of passenger for not taking refund withing the stipulated time limit and after ensuring that the ticket has not been used.They will grant refund after levying the ususal cancellation charges livable under the rules.If they are not satisfied, the normal procedure of issuing TDR will be followed in case of reserved/RAC tickets only and the regret letter will be given to passenger in case of unreserved/waitlisted ticket.These powers will not be delegated to any other official: Delegation Of Power Regarding Refund By Dy. Station Superintendent (Commercial) And Chief Resrvation Supervisors Of Nominated Stations: In addition, the Dy. Station Superintendent/Commercial and Chief Reservation Supervisor of nominated stations have also been delegated the powers to grant refund after the lapse of scheduled time limit. .N.C.Railway:- Allahabad, Kanpur Central, Jhansi, Gwalior, Agra Cantt, Mathura jn. Agra Fort, Aligarh Jn, Tundla, Fatehpur, Mirzapur and Robertsganj. Refund By Station Master Of A Station, Other Than The Station, Which Issued The Ticket: Refund under these rules may be granted by the Station Master of the station from where the journey is to commence on unused ticket (Reserved or RAC or Wait Listed), issued from another station, if the genuineness of the ticket can be verified at the refund granting station, through the computer or by reference to Reservation Chart or messages from the ticket issuing station. Refund Through EDR (Exceptional Data Report) System: Railway Administration has granted the facility to the passengers for refund at the destination through EDR system. They can be granted refund at the spot on On-Line System. Up to 30 days after completion of journey to the following cases :- ·Passengers not turned up; ·Air Conditioner failed; ·Lower Class travel; ·Accommodation not provided; ·Discontinuation of journey by passenger due to dislocation of train services. (Passengers name should appear in EDR report before granting refund). Ticket Deposit Receipt 1.Refund in respect of circumstances, other than those mentioned above, or where the refund is not admissible or can not be granted at the station on account of expiry of time limit or other wise shall be granted by Chief Commercial Manager/Refund, Northern Railway, IInd floor, Station Building New Delhi Railway Station, New Delhi.The passenger should obtain a Ticket Deposit Receipt within 30 days and apply on the prescribed format printed on the back of the Ticket Deposit Receipt within 90 days of the issue of the ticket. Refund will be granted depending on merits of the claim. 2.Refund in respect of circumstances, other than those mentioned above, or where the refund is not admissible or can not be granted at the station on account of expiry of time limit or other wise shall be granted by Chief Commercial Manager/Refund, North Central Railway, Head Quarters Office, 2nd Floor, “Chambal Parisar”, Subedarganj, Allahabad.The passenger should obtain a Ticket Deposit Receipt and apply on the prescribed format printed on the back of the Ticket Deposit Receipt within 90 days of the issue of the ticket. 3.The certificate issued by TTE/Conductor for lower class travel, AC failure, less number of persons travelling, etc. are also required to be enclosed in original with the application. 4.Refund is granted through station pay order (to be encashed at station) or Money Order or Crossed Cheques. Station Pay Orders are issued to persons who reside only within the jurisdiction of refund granting railway. However, Money Order or Crossed Cheques are issued to persons who are residing within as well as outside the jurisdiction of refund granting railway. On receipt of pay order, the passenger should approach the counter of nominated station for encashment within the stipulated period along with proof of his/her identity such as Identity Card/ Driving License/Passport/ Ration Card etc. In case the applicant wants to collect money through his/her representative, appropriate authorization should be made and the authorized person should carry proof of identity at the time of encashment. Important:-Issuing of TDR is not a guarantee of refund.The genuineness will be observed before granting the refund. Guidelines for Passengers for refund of fare. 1.Passenger is required to send an application for refund (in the application form as shown below along with original TDR to the Chief Commercial Manager (Refunds)/N. C. Rly. , 2nd Floor, ‘E’ Block, “Chambal Parisar” Subedarganj, Allahabad.The application must reach the concerned refund office at the earliest but not later than 90 days from the date of journey. 2.The certificates, issued by TTE/Conductor for lower class travel AC failure, less number of persons traveling, etc. are also required to be enclosed in original with the application. 3.It will be in the interest of passenger to send the application either by hand or by registered post and keep a copy of this receipt and other documents. 4.Refund is granted through Station Pay Order(to be encashed at Station) or Money Order or Crossed Cheques Station pay Orders are issued to persons who reside only within the jurisdiction of refund granting railway.However, Money Orders and Crossed Cheques are issued to persons who are residing within as well as outside the jurisdiction of refund granting railway.On receipt of Pay Order passenger should approach the counter of nominated station for encashment within the stipulated period along with proof of his/her identity like some identity card/driving licence/passport/ ration card, etc.In case the applicant wants to collect money through his/her representative, appropriate authorization should be made and the authorized persons should like-wise carry proof of identity at the time of encashment.
APPLICATION FOR REFUND OF FARE The Chief Commercial Manager(Refund) 9th Floor, Sangam Place, Civil Lines, Allahabad. Sir, Sub: Claim for refund of fare-Ticket/PNR No. ……………………. The TDR on prepage was issued on cancellation of the above mentioned ticket(s) at Railway Station. 2.Reasons for cancellation of journey: 3.Names of Passengers for whom the ticket was issued: 1…………………………….2……………………………………….. 3…………………………….4……………………………………….. 5…………………………….6……………………………………….. 4.Out of the above persons, the persons at S. Nos. ………………. to ………………………………………. Did not travel from………………… Station to……………………………Statopm. 5.Additional information, if any …………………………………………… 6.I request that the refund due under the rules, may please be sent to me at my follow address, Name of the Railway Station serving my place of residence is ………......................................... 7.Preferable mode of payment Station Pay Order/Cheque/Money Order. (Tick mark any one). Signature of Claimant …………………….. Name in Block letters ……………………… Full Postal Address ………………………… (in clear block letters) PIN ………………… Date: ………………. Claim for compensation and refund for over charge 1.A person shall not be entitled for claim compensation against railway administration for the loss, destruction, damage, deterioration, or non delivery ofgoods carried by railway, unless a notice thereof is served by him oron his behalf – a)To the railway administration to which the goods are entrusted for carriage; or b)to the railway administration on whose railway the destination station lies, or the loss, destruction, damage or deterioration occurs, within a period of six months from the date of entrustment of the goods. 2.Any information demanded or enquiry made in writing from, or any complaint made in writing to, any of the railway administrations mentioned in sub-section (1) by or on behalf of the person within the said period of six months regarding the non-delivery of delayed delivery of the goods with particulars sufficient to identify the goods shall for the purpose of this section, be deemed to be a notice of claim for compensation. 3.A person shall not be entitled to a refund of an overcharge inrespect of goods carried by railway unless a notice thereof has been served by him or on his behalf to the railway administration to which the overcharge has been paid within six months from the date of such payment or the date of delivery of such goods at the destination station, whichever is later. A notice within a period of 6 months from the date of cause of action to a railway administration concerned is a necessary condition precedent to an application for compensation or refund, as the case may be. | 
